Care Guide
We strongly recommend hand-washing all our garments. If using a machine, always select the gentle or hand-wash cycle to prevent shrinking or damage to the premium materials.
Air drying only.
Sizing
Shipping & Return
Shipping
We deliver across Pakistan using trusted courier partners.
- Delivery Time: 3–5 working days
- Orders are dispatched within 1–2 working days after confirmation
- You’ll receive tracking details once your order has shipped
If you need assistance with delivery, our team is here to help.
Returns & Exchanges
We want you to be completely satisfied with your order. If a product doesn’t meet your expectations, we’re happy to assist.
- Returns or exchanges accepted within 7 days of receiving your order
- Change of mind is acceptable, provided the item is:
– Unused and unwashed
– In original packaging with tags attached - Return shipping costs are the customer’s responsibility unless the item received is incorrect or damaged
- Customized items are non-returnable
To request a return or exchange, email velaro.apparel@gmail.com or message us on WhatsApp. Once the product is received and approved, refunds or exchanges are processed within 5–7 working days.
We’re committed to fairness, clarity, and mutual respect in every order.